Free shipping on orders over HK$500 | New member reward: 1000 points welcome offer

Delivery Terms


Customers should check their purchased items before confirming the order. All confirmed orders cannot be canceled, and no modifications, returns, or refunds will be accepted.

Delivery Fee

  • Free delivery service for orders over HK$500.
  • If the order amount is less than HK$500, customers need to pay a shipping fee of HK$50.

Delivery Arrangement

  • Orders will generally be delivered within 5-7 working days after payment confirmation.
  • Each order can only be delivered to one address. If items need to be delivered to different addresses, please place separate orders for each address.

If there is no one to receive the delivery at the specified address, we can arrange redelivery (in individual cases, customers may need to pay an additional shipping fee); all redelivered orders will be dispatched to the address filled online and cannot be changed. If delivery is still unsuccessful, the order will be canceled and no refund will be arranged.

Delivery Area

  • Delivery service is limited to Hong Kong (excluding the following areas).
    • Outlying Islands (except Ma Wan, Discovery Bay, and Tung Chung);
    • Airport and border control areas;
    • Any controlled areas and areas where trucks are prohibited;
    • Logistics warehouses, transit warehouses, warehouses requiring queueing for pickup or delivery, and warehouses requiring entry fees or registration fees.
  • PO Box addresses are not accepted.
  • For delivery addresses without elevator service, customers must pay an additional surcharge or arrange for pickup at ground level.

We will do our best to ensure that products displayed in the store catalog are sufficiently stocked, but due to special circumstances, some products may be sold out. If we are unable to provide any products in your order, we will notify you by phone or email before delivery and discuss substituting with other products of equal price or other solutions.

Payment Methods

  • Orders placed on the Cherry online store can be paid using Visa, Master, Alipay, WeChat Pay, Octopus, FPS, PayMe, Apple Pay, UnionPay, or PayPal.
  • All product prices are calculated in Hong Kong Dollars.

Returns and Refunds

Once an order is confirmed, Cherry online store will not accept order modifications, returns, or refunds.

If you find any quality issues with the product after receiving it, please email your order number, name, and phone number to cs@cherryhome.com.hk within 7 working days of receiving the item. We will follow up with you as soon as possible.

In case of any dispute, Cherry online store reserves the right to interpret and amend the terms and conditions of the services listed.